Unified Communication

Description

Unified communications (UC) is an umbrella term for the integration of multiple enterprise communication tools — such as voice calling, video conferencing, instant messaging (IM), presence, content sharing, etc. — into a single, streamlined interface, with the goal of improving user experience (UX) and productivity. Unified communications technology supports a user’s ability to switch seamlessly from one mode of communication to another within a single session, whether on a desktop computer, laptop, tablet or smartphone. For example, someone might initiate a conversation via chat before escalating the interaction to a video conference with a single click, without having to open a separate, video-only application. Many UC systems also integrate with third-party business applications, such as project management software, to enable the centralization of information and resources, as well as more efficient workflows.